Welcome to the Online Support Portal. This is where you can log new support tickets, monitor the progress of ongoing cases, and keep your contact details up to date. Let's take you through how to use it. The Online Support Portal can be found in the Main Menu under ‘Support’, and ‘Log a Support Call’. Log in with your MySolidSolutions account and you're ready to go. We suggest bookmarking this page so you can get here quickly. The ‘Online Support’ tab is your home page. Here you can see an overview of your ongoing and resolved support cases; log a new support ticket or update your contact details if they happen to change. Any cases that require you to take action will be highlighted in this section. If an open case isn't showing there, then you can rest assured that one of our expert technical support engineers is hard at work on it for you. To raise a new ticket, click either of the ‘Raise a Ticket’ buttons found here. You'll be taken to a form where you can summarise the problem, specify in which area of the software it occurs, and upload any relevant files. Describe your issue as fully as you can. Then click ‘Submit’ to log your ticket with the team. Now sit back and relax those shoulders, as one of our expert technical support engineers will be in contact shortly by phone or email. Any open cases you have with us can be found under the ‘Current Cases’ tab. Here you can see a complete history of the actions taken by the support engineer working on your case. You can also use this page to email us directly about the ticket or upload additional and requested files. You can see a complete history of your tickets raised under the History tab. Tickets will show up on this tab once they've been resolved or escalated to the development team. Search past tickets for keywords and find what you're looking for quickly. Can't see a ticket that you raised before using the portal? Drop our team an email or log a new ticket to request specific tickets or your complete support ticket history. If you need to reopen a ticket, then click, ‘Raise a New Case’ and quote the reference number of your previous ticket, making sure to fill us in on any new developments. If you have any further questions about using the Online Support Portal then please get in touch with our team via the details on screen.