Speaker 1: So the process that we undertake with the customer starts off with a number of interviews and workshops with departments and the key heads and influences for those that allows us to understand the existing businesses, processes and practices. From that we can identify a number of areas where they're perhaps deficient or can make vast improvements. We then take that information from those workshops and review a number of technological solutions. From there, we create a report, provide that back to the customer so they can see key areas where they can start to make those improvements through the solutions that we've proposed.