This session outlines the range of business‑focused services offered by the Customer Development Team to help organisations improve their CAD workflows, systems and overall design efficiency. It explains how technical review meetings diagnose issues with performance, workflow, licensing and hardware, while skills assessments benchmark user capability through online tools or on‑site evaluations. Health checks cover both system performance and CAD data integrity, identifying risks such as poor file management, duplicates and hardware misconfiguration. Additional services include PDM system validation, design process reviews to analyse team efficiency and workflows, and strategic value assessments to align engineering processes with wider business goals. The programme ultimately helps companies streamline operations, reduce costs, enhance productivity and plan long‑term improvements.