3D Folkes initially used FreeCAD due to budget constraints, but inefficiencies doubled design time and reduced profitability. After learning SOLIDWORKS at university, the founder recognised its value and adopted it when the company could afford it. Beyond software, SOLIDWORKS offered extensive support and training through Solid Solutions, which proved critical for resolving design issues quickly and avoiding costly delays. The ability to access expert help and remote troubleshooting ensures projects stay on track, preventing business disruption. This combination of powerful tools and responsive support has been vital for growth and maintaining client satisfaction.